Building Human-Centered Capability at Scale
Scaling experience thinking across teams and initiatives
Area
Enterprise
Duration
Ongoing
Role
UX Strategist
This work focused on scaling mindset and decision quality, rather than delivering a single artifact.
Problem
As organizations grow, teams often make decisions based on assumptions, constraints, or local priorities rather than a shared understanding of user needs. Without a common Human-Centered foundation, experience quality can vary widely, decision-making becomes fragmented, and teams struggle to align around what matters most to users and the business.
Contributions
Human-Centered thought leadership and education for business and technology leaders
Development of enterprise-accessible Design Thinking Resources
Presentations and facilitation at internal forums to promote shared experience language
Ongoing guidance to help teams apply Human-Centered principles in practice
Impact
Increased adoption of Human-Centered frameworks across teams
Strengthened shared understanding of user needs across disciplines
Enabled earlier discovery, reducing rework and shortening time to alignment
Improved experience-informed delivery planning and estimation discussions
Approach
I focused on making Human-Centered thinking and approaches accessible, relevant, and actionable for teams across the organization.
This included:
Educating business and technology leaders on the value of Human-Centered approaches and how they support better decision-making
Presenting experience-led perspectives at internal forums to establish a common language and awareness
Designing and delivering Design Thinking educational courses to build shared understanding and practical fluency
Developing an enterprise-accessible Design Thinking Toolkit with practical guidance and examples
Integrating Design Thinking practices into existing Agile ways of working, so discovery and experience framing happen earlier and more consistently within delivery cycles